Mombasa HKMO - F.A.Q.

 

 

Here you find questions and answers related to Mombasa. For other question go to the faq index  

 

 

 

 

 

 

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Scenery questions

 

v     Why I don’t see the buildings or only some scenery parts ?

v     Suddenly a big part of the scenery disappear. Why ?

v     Not all features of the screenshots appear on my simulator…

v     What kind of scenery performance can I expect ?

v     I have framedrops during the use of the scenery, why ?

 

 

Paypal/ donation questions

 

v     Do I need a Paypal account for sending you my donation ?

v     What’s the minimum donation ammount for Mombasa ?

v          I get an error when I clic on the PayPal donation logo. Why ?

v     After a few minutes I don’t have received the files

v     Can I get a refund for my donation to your team ?

v     What means “Premium User” ?

 

 

Updates, FSX version and AES support questions

 

v     Do you have released updates or fixes for the scenery ?

v     The scenery work on FSX too ?

v     An FSX version of this scenery is planned ?

v     Is the scenery supported by Aerosoft AES ?

 

 

v     My question is not in this list

 

 

Q: Why i don’t see the buildings or only some part of the scenery ?

 

A: We council to read carefully the handbook and check slowly and step-by-step the install procedure. Rimember then the free version work only the first 6 minutes of every hour; you must also set the “local time” field on the simulator to one “o clock” time (like 10.00, 15.00 or something like this). If you want to access to the full features and without time limitation, you can upgrade to the donate version (by sending us a donation of at least 12,00 Euros)) and become a “Premium User

 

 

Q: Suddenly a big part of the scenery disappear. Why ?

 

A: This is a “free version” limitation. Rimember then the free version work only the first 6 minutes of every hour; you must also set the “local time” field on the simulator to one “o clock” time (like 10.00, 15.00 or something like this). If you want to access to the full features and without time limitation, you can upgrade to the donate version (by sending us a donation of at least 12,00 Euros) and become a “Premium User

 

 

Q: The screenshots and the demo video show some features but not all appear on the scenery installed on my computer. Why ?

 

A: The screenshot and video are based on the full/donate version of the scenery but you have download the “free version”. This version has a “time limitation” and a “features limitation” so not all features displayed in the demo video/screenshots are inserted in the “free version” too. If you want to access to the full features and without time limitation, you can upgrade to the full/donate version (by sending us a donation of at least 12,00 Euros) and become a “Premium User”.

 

 

Q: What kind of performance can I expect when running the Mombasa scenery?

 

A: We have use a low-poly design system and carefully checkt the frame rate in order to mantain it on a good range. The Mombasa scenery is quite big and contain a lot of objects so – it can be – aged computers don’t display the scenery pretty smooth. You can remove some not-primary files (see the list and the info about in the scenery hanbook) and the frame will be increase a lot. Always keep in mind that AI traffic can have a significant impact on overall performance.

 

 

Q: I’ve have some frame drops during the use of the Mombasa scenery. Any solution ?

 

A: We have use a low-poly design system and carefully checkt the frame rate in order to mantain it on a good range. The Mombasa scenery is quite extendet and contain a lot of objects so – it can be – aged computers don’t display the scenery pretty smooth. You can remove some not-primary files (see the list and the info about in the scenery hanbook) and the frame will be increase a lot. Always keep in mind that AI traffic can have a significant impact on overall performance.

 

 

Q: Do you have realeased an update for the Mombasa scenery ? What the current version ?

 

A: Not yet but have a look on the Mombasa scenery update page for all infos and news about updates.

 

 

Q: Is the Mombasa scenery supported by Aerosoft AES ?

 

A: Not at this time but we have requested the AES support. We hope it will be added by Aerosoft in the future.

 

 

Q: This scenery work on FSX too ?

 

A: Not exactly, because some elements of the scenery are displayed on FSX but the scene does not come reproduced correctly. So the final answer is “no, the scenery doesn’t work on FSX”.

 

 

Q: In the future you will convert this scenery for FSX too ?

 

A: At this time we only design and develop updates for the FS2004 version. If in the next future, we decided to develop and/or redesign this scenery for FSX too, for sure we will announce this news on this site and on the other contact channels (Facebook, Youtube,…).

 

 

Q: Do i need a Paypal account for making the donation to our project for the full scenery version ?

 

A: Absolutely no ! You don’t need a Paypal account for making donation, it’s a common wrong idea. You just need a simple credit or debit card (Visa, Mastercard, American Express, Postepay or so on…), you don’t need to have or create any Paypal account.

 

Is enough to put the requested credit card info in the Paypal page (follow the direct link from our scenery handbook) and all work correctly. We don’t take you credit card details, all is handled by Paypal trough his hi-end secure system.

 

 

 

 

Q: I’ve send my donation 5 minutes ago but i don’t receive yet the upgrade package.

 

A: Sending the upgrade zip file is done by hand and not automatically. We sent the files when Paypal will notify us your donation (between the payment and notification may take several hours). Usually, however, between the time of your donation and the time when our file arrives in your mail box elapse between 24 and 48 hours. If you do not receive the file after this time (never happened until now) please write us an email.

 

 

Q: Can I get a refund for my donation if I’m not happy with your scenery ?

 

A: Every Albysim scenery can be tested (trough the free/demo version) before the upgrade to "Premium user" version. If you are satisfied with the demo version, you’ll find the same features in the Premium User version and theoretically you should not need to ask for a refund.

Anyway in some cases you can get a refund, but only for valid reasons.If you believe that you are entitled to get back the ammount of your donation, we are happy to listen to your motivations and find a solution together.

 

Q: In the questions above I could not find the answer to my problem. How can I do?

 

A: You can still do a search on the “contact and support” page