Santorini LGSR – F.A.Q.

 

Here you find questions and answers related to Santorini. For other questions go to the faq index

 

 

 

 

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Scenery questions

 

v     Why I don’t see the buildings or only some scenery parts ?

v     Suddenly a big part of the scenery disappear. Why ?

v     I see some double coastlines or land parts in the water..

v     Not all features of the screenshots appear on my screen…

v     What kind of scenery performance can I expect ?

v     I have framedrops during the use of the scenery, why ?

v     Is possible to see the Cyclades islands photreal scenery ?

v     Objects are floating in the air… what’s the problem ?

v     The cablecar added after the updated is floating in the air…

 

 

Paypal/ donation questions

 

v     Do I need a Paypal account for sending you my donation ?

v     What’s the minimum donation ammount for Santorini ?

v          I get an error when I clic on the PayPal donation logo. Why ?

v     After a few minutes I don’t have received the files

v     Can I get a refund for my donation to your team ?

v     What means “Premium User” ?

 

 

Updates, FSX version and AES support questions

 

v     Do you have released updates or fixes for the scenery ?

v     The scenery work on FSX too ?

v     An FSX version of this scenery is planned ?

v     Is the scenery supported by Aerosoft AES ?

 

 

v     My question is not in this list

 

 

Q: Why i don’t see the buildings or only some part of the scenery ?

 

A: We council to read carefully the handbook and check slowly and step-by-step the install procedure. Rimember then the free version work only the first 6 minutes of every hour; you must also set the “local time” field on the simulator to one “o clock” time (how 10.00, 15.00 or something like this). If you want to access to the full features and without time limitation, you can upgrade to the donate version (read how in the handbook inside the scenery package) and become a “Premium User

 

 

Q: Suddenly a big part of the scenery disappear. Why ?

 

A: This is a “free version” limitation. Rimember then the free version work only the first 6 minutes of every hour; you must also set the “local time” field on the simulator to one “o clock” time (how 10.00, 15.00 or something like this). If you want to access to the full features and without time limitation, you can upgrade to the donate version (by sending us a donation of at least 6,00 Euros) and become a “Premium User

 

 

Q: When i run your scenery, i see some doubled coastlines and/or land part placed on the water… What’s the problem ?

 

A: We know this problem and we think you have the HSP "Greece hsp_fs9_all_in_one" scenery installed in your computer. Is enough to disable a few file from this package and the problem disappear (see the „remarking and compatibility“ section on the handbook downloaded with our free scenery for more details).

 

 

Q: The screenshots and the demo video show some features but not all appear on the scenery installed on my computer. Why ?

 

A: The screenshot and video are based on the full/donate version of the scenery but you have download the “free version”. This version has a “time limitation” and a “features limitation” so not all features displayed in the demo video/screenshots are inserted in the “free version” too. If you want to access to the full features and without time limitation, you can upgrade to the full/donate version (by sending us a donation of at least 6,00 Euros) and become a “Premium User”.

 

 

Q: What kind of performance can I expect when running the Santorini scenery?

 

A: We have use a low-poly design system and carefully checkt the frame rate in order to mantain it on a good range. The Santorini scenery is very big and contain a lot of objects so – it can be – aged computers don’t display the scenery pretty smooth. You can remove some not-primary files (see the list and the info about in the scenery hanbook) and the frame will be increase a lot. Always keep in mind that AI traffic can have a significant impact on overall performance.

 

 

Q: I’ve buy my computer 4 or more years ago and have frame drops during the use of the Santorini scenery. Any solution ?

 

A: We have use a low-poly design system and carefully checkt the frame rate in order to mantain it on a good range. The Santorini scenery is very big and contain a lot of objects so – it can be – aged computers don’t display the scenery pretty smooth. You can remove some not-primary files (see the list and the info about in the scenery hanbook) and the frame will be increase a lot. Always keep in mind that AI traffic can have a significant impact on overall performance.

 

 

Q: Is possibile to see the photoreal scenery Cyclades Island instead the landclass scenery under the Albysim Santorini scenery?

 

R: No, that’s not possible because our custom photoreal scenery is on higher level as the Cyclades photoreal and cover the entire island.

 

 

Q: The cablecar added after the update to 1.10 version is floating in the air… Why ?

 

A: As you know, the mountains in FS9 are designed by the mesh files and on the market there are a few different producers of mesh software. Every software contains different altitude references so the Santorini volcano, where our cablecar is located,  can be reproduced in the sim in different ways.

We had designed the cablecar referring to the “FS Global 2010” mesh, but if your mesh package doesn’t fit with our cablecar, you can disable this features by renaming the file up15_cablecar.bgl to up15_cablecar.off

Furthermore, we suggest to turn off the shadows in FS9 because, due to a sim engine limitation, the shadow of the cablecar will be drawed “floating in the air” over the sea instead as on the mountain.

 

 

Q: In the scenery some car are floating in the air or sinkig in the ground. How can I resolve this problem ?

 

A: You solve this by changing an entry in the FS9.cfg file.

Open the FS9.cfg file, search the line “TERRAIN_MAX_VERTEX_LEVEL=” which is probably set on 19. Change this value to 21 (TERRAIN_MAX_VERTEX_LEVEL=21), save and close the file. When you restart the sim and go to Santorini, all should now look good.

 

 

Q: Do you have realeased an update for the Santorini scenery ? What the current version ?

 

A: Yes ! At september 2015 we released the 1.10 update for the Santorini scenery. Check all new features and info about on the Santorini scenery update page.

 

 

Q: Is the scenery supported by Aerosoft AES ?

 

A: Yes ! Starting from AES vers. 2.40 our scenery is supported by the groundservice fleet of Aerosoft AES. Check here all info about our custom AES patch wich improve the service with small scenery adaptions and a full repaint of all default AES vehicles.

 

 

Q: This scenery work on FSX too ?

 

A: Not exactly, because some elements of the scenery are displayed on FSX but the scene does not come reproduced correctly. So the final answer is “no, the scenery doesn’t work on FSX”.

 

 

Q: In the future you will convert this scenery for FSX too ?

 

A: At this time we only design and develop updates for the FS2004 version. If in the next future, we decided to develop and/or redesign this scenery for FSX too, for sure we will announce this news on this site and on the other contact channels (Facebook, Youtube,…). However the redesign of this scenery for FSX is highly unlikely.

 

 

Q: I need a Paypal account for making the donation to our project for the full scenery version ?

 

A: Absolutely no ! You don’t need a Paypal account for making donation, it’s a common wrong idea. You just need a simple credit or debit card (Visa, Mastercard, American Express, Postepay or so on…), you don’t need to have or create any Paypal account.

 

Is enough to put the requested credit card info in the Paypal page (follow the direct link from our scenery handbook) and all work correctly. We don’t take you credit card details, all is handled by Paypal trough his hi-end secure system.

 

 

 

 

Q: I’ve send my donation 5 minutes ago but i don’t receive yet the upgrade package.

 

A: Sending the upgrade zip file is done by hand and not automatically. We sent the files when Paypal will notify us your donation (between the payment and notification may take several hours). Usually, however, between the time of your donation and the time when our file arrives in your mail box elapse between 24 and 48 hours. If you do not receive the file after this time (never happened until now) please write us an email.

 

 

Q: Can I get a refund for my donation if I’m not happy with your scenery ?

 

A: Every Albysim scenery can be tested (trough the free/demo version) before the upgrade to "Premium user" version. If you are satisfied with the demo version, you’ll find the same features in the Premium User version and theoretically you should not need to ask for a refund.

Anyway in some cases you can get a refund, but only for valid reasons.If you believe that you are entitled to get back the ammount of your donation, we are happy to listen to your motivations and find a solution together.

 

Q: In the questions above I could not find the answer to my problem. How can I do?

 

A: You can still do a search on the “contact and support” page